(AKA not your dad, lover or bestie 🙅🏽♀️)
96.8% of the time, all it takes is an objective perspective
That's where my strategic customer experience brain comes to the rescue.
let me give you a gentle, strategic nudge to cure your customer journey headaches.
Have a membership and don't know how to reduce churn?
Know that email marketing is key, but not sure how to be more intentional?
LOVE to wow your customers but need creative, low-lift ways to do so?
[INSERT THE NO.1 NIGGLE THAT KEEPS YOU UP AT NIGHT]
You can keep doubting yourself...
...or commit to 60 strategic minutes with someone who lives & breathes strategic customer delight.
making them a firm part of every decision in your business
placing bespoke brand touchpoints in the too hard basket
having actionable ideas to implement today
wishing you wowed your customers
strategising your future cx moves with confidence
resigning to your 'right now'
knowing how to leverage them for a winning strategy
Doubting every insight & idea
Let's take you from...
Let's make a standout customer experience your unfair advantage
The expertise you can tap into:
hat on
My strategic approach to customer experience & delight applied to your questions, obstacles & brand
A recording of our session so you can enjoy the aha-moments rather than take notes
7 days of Voxer support after our session so you can ask follow-up questions as needed
What does every pick my brain session include?
That's entirely up to you.
What we can cover in your session?
We can strategise & ideate.
We can analyse & review.
Or we can do a bit of both.
dr courtney thompson, npr consulting
"Working with Nadine was the best investment of my business so far."
womens' nutritionist
krista miller, summit in a box
"Working with Nadine has given me incredibly valuable insights into exactly what my audience wants out of my program."
coach for online biz owners
lee docherty, gather & harvest
"Working with Nadine was wonderful! Her efficiency in creating ideas and putting them into action is amazing."
ethical ecomm brand
Strategic results
Now's the time to start preparing. What is it that you want to chat through? Do you need analytics for the session? How can we make it as efficient as possible?
Map out your needs
Go for that yellow button and pick a session spot that works for you. Pay in advance and you'll automatically have exclusive rights to 60 minutes of my time.
SECURE YOUR SPOT
It’s THE day! We'll jump into a Zoom room, hit record and dive deep into you, your headaches and the strategies & ideas to make a real difference.
IT’S SHOW TIME
How can we get started?
Expect the session recording and any extra resources that popped up during our time together within 24 hours after our session. And with 7 days of post-session Voxer support, you can start implementing with peace of mind!
Time to recap
A conscious decision to make strategic brand touchpoints a firm part of your customer journey, and to take your customer experience from 'OK' to ' 🤯 HOW DID THEY DO THAT?'.
What it comes down to now?
the
time
Because I block my diary and slot you into my usually busy copy schedule. Such commitment needs reassurance that you won’t CHANGE YOUR MIND last minute.
Why do I have to pay in advance?
Should the earth come to a standstill or my kids all come down with the flu, then I’ll move mountains to lock in the next best solution for you. It hasn’t happened yet, but you never know.
What happens if you fall ill?
I'll share a link to the Zoom recording with you via email. Any additional findings or resources we discuss during the session will come through via a Google Doc.
How will I receive the recording?
There are No guaranteed deliverables with Pick my brain SESSIONS. What I guarantee is that I give you ACCESS TO my strategic APPROACH for 60 solid minutes. But I'll never rush things. So if we don't get through your entire list, there's always next time.
What if we don’t get through my to-do list?
Pick my brain only delivers outcomes if you know exactly what you want to strategise. I recommend only hitting that 'book' button if you have a specific ASPECT of your CUSTOMER JOURNEY or EXPERIENCE that you need help with.
Will this work if I don’t have a plan?
yOU CAN EXPECT the Zoom recording and any notes to hit your inbox WITHIN 24 HOURS AFTER OUR SESSIN. YOU ALSO GET ACCESS TO ME VIA VOXER TO ASK ANY FOLLOW-UP QUESTIONS RELATED TO THE STRATEGIES WE DISCUSSED FOR 7 DAYS AFTER OUR SESSION.
WILL I GET ACCESS TO YOU AFTER THE SESSION?
frequently asked questions
and if you lock me in to bring the strategies to life within 14 days of our session...
...then I'll deduct your Pick my Brain investment from your 1:1 service pricetag. 🤩
What if you could unlock your unfair audience advantage?
questions
Grab these 10 FREE strategic survey questions so you can hit SEND on your FIRST or NEXT survey and change the trajectory of your copy game TODAY. 💖💖
Grab my 10 FREE strategic survey questions so you can hit SEND on your FIRST or NEXT customer survey and change the trajectory of your copy game TODAY. 💖💖
