Because they build almost everything for the next new person, not the people already in their world.
Most business owners would panic
WOULD YOUR BUSINESS GROW, FLATLINE OR PANIC IF YOU COULDN'T GET A SINGLE NEW LEAD FOR 90 DAYS?
That's the gap I help you close.
Most business owners think retention starts after the sale. It doesn't.
THE HUGE MISCONCEPTION:
Retention starts at the very first click.
Every touchpoint before, during and after the purchase either builds loyalty or gradually erodes it.
adria tennor | acting & public speaking coach
"When I approached Nadine, I was struggling with the trickiness of having three different niches to market to.
Nadine was crazy thorough and scientific about the process, and seemed to obsess about her craft. It felt very Brené Brown meets Madame Curie.
I also loved how into the process she is. Her general excitement for my brand, my business, and what I do, was really cool."
SUCCESS STORY
Over the past 10+ years, I've worked inside hundreds of online businesses across every niche imaginable & at various stages of the customer journey.
What my clients rate most is the genuinely fresh way of thinking that I apply to their situation and goals.
Your customers notice when a brand genuinely gets them. I make sure yours does... starting with what your people tell us.
Hey, I'm Nadine 👋
the customer experience & Retention strategist for online business owners who are done chasing new leads at all cost
the customer experience & Retention strategist for online business owners who are done chasing new leads at all cost
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From an ongoing 1:1 strategic partnership to a focused two-week sprint or a full 360° deep dive... there's a way to work together that fits where you're at right now.
Done for you
The Retention Lab and my other self-guided resources give you the strategies to build your own human-first retention system.
Do it yourself
