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Madelyn Furlong shares tips when your website is not converting

I chat with Showit web designer and marketing strategist Madelyn Furlong to explore why a stunning design isn’t enough, and what you can do to make your website start pulling its weight.

Whether you’re in the middle of a new website launch, a website refresh, or just wondering why your site visitors aren’t turning into clients, this conversation is packed with practical fixes and real-world examples to help you get results.

27. Why your website isn’t converting (and what to fix first) with Madelyn Furlong

Marketing, Podcast

Dolly DeLong shares strategic virtual summit strategies

In this episode, I welcome Dolly DeLong, Systems and Workflow Wizard, and experienced virtual summit host, to demystify virtual summits and reveal the special touches that create outstanding attendee experiences.

Swipe Dolly’s approach to clear communication, meticulous planning, and intentional nurturing of attendees and speakers alike for your first or next summit.

26. The strategic approach to exceptional virtual summit experiences with Dolly DeLong

Podcast

Nadine Nethery uncovers why your customers leave and how you can prevent it from happening

If you’ve ever been blindsided by a cancelled retainer, course dropout, or membership churn, this one’s for you. Join me as I walk through simple but powerful ways to identify early warning signs, set up automations, and take timely action before a client ghosts you or clicks “cancel.”

Whether you’re a service provider, course creator, or membership site owner, these customer retention strategies can help you step away from gut feelings and toward data-driven action.

25. Why your best customers leave (and how to prevent it)

Podcast

In this episode, I am joined by CommsCamp founder Kirsty Fanton and her behind-the-scenes tech partner Ami Williamson to unpack how they built CommsBot, a custom GPT designed to give students real-time, tailored support inside a group coaching program.

24. Scaling student support with CustomGPTs (without sacrificing the experience) with Kirsty Fanton & Ami Williamson

Customer Delight, Expert Interviews, Featured, Podcast

In the final episode of the Four Seasons of the Customer Journey mini-series, we explore the most overlooked and most powerful phase of the customer journey: Winter, the season of loyalty and long-term retention.

23. The 4 Seasons of the Customer Journey: Winter

Customer Journeys Unpacked, Featured, Podcast

Nadine Nethery shares her favourite Showit website templates

In part three of the Four Seasons of the Customer Journey mini-series, we dive into Autumn: the season of decision. 

That’s when your dream customer is asking themselves: “Can I trust this person with my money, and will this actually work for me?”

22. The 4 Seasons of the Customer Journey: Autumn

Customer Journeys Unpacked, Podcast

In this second episode of the Four Seasons of the Customer Journey mini-series, we dive into Summer, the season of engagement.

From subscribing to your emails to bingeing your podcast or attending your webinars, this is when your dream clients are actively paying attention, and deciding whether you’re worth the next step.

21. The 4 Seasons of the Customer Journey: Summer

Customer Journeys Unpacked, Podcast

Join me behind the scenes of my 2023 Black Friday Campaign (or better put, my alternative approach)

In this episode, we kick off a 4-week mini series exploring the four seasons of the customer journey. First up is Spring:  that powerful moment when a potential customer becomes aware of a problem or desire and starts looking for a solution.

20. The 4 Seasons of the Customer Journey: Spring

Customer Journeys Unpacked, Podcast

Gloria Chou shares tips to get free pr and pitch journalists in this podcast episode

In this guest episode, I’m joined by PR coach and visibility expert, Gloria Chou, to unpack how small business owners can leverage media features to build short-term visibility as well as long-term brand loyalty—without big budgets, agencies, or insider connections.

19. Turn free PR into long-term loyalty: a step-by-step guide for small business owners with Gloria Chou

Expert Interviews, Podcast

membership engagement strategies

In this episode, I share practical, low-effort strategies to help you bring existing content back into the spotlight without adding more to your plate.

This episode is a goldmine for membership owners who want to reduce churn, increase member satisfaction, and make the most of what they’ve already created.

18. How to increase membership engagement without creating more content

Customer Journey 101, Marketing, Podcast

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