The audience-driven copywriter turned customer experience & retention strategist to help you replace dead ends with strategic sales assets and empathy-driven copy to nurture genuine connections.
Over the past 8+ years I've supported hundreds of industry-disrupting online businesses globally via my signature LEAN Customer Method and the CX strategies to nurture genuine connections, drive sales and celebrate loyalty.
I live and work on the breathtaking Darug land of the Darug people. I pay my respects to the Darug Elders, past and present, and the Aboriginal Elders of other communities who may be here today.
Always was, always will be Aboriginal Land.
