featured

Your website is more than a sales tool—it’s an opportunity to build relationships, spark delight, and guide potential clients towards working with you.

This episode is jam-packed with actionable out-of-the-box strategies to personalize your website experience, create moments of surprise and delight, and infuse personality into every page.

In this episode, I answer a listener question about effectively marketing one-on-one coaching services when they’re the right fit, but can’t afford to work with you.

The listener question:

“What would you do about having niched into an audience who I can connect with, get in front of, be trusted by and offer valuable help to but they don’t have much money?  My 1:1 coaching programme is £450/month for 4 months. I also have lower cost courses and programmes but I would like more people to sign up for 1:1 coaching.  Those that do, tend to say that they had a great ROI on it but encouraging people who are struggling with money to sign up is a continual struggle.”

In this first episode of ‘What Would They Do?’, we kick things off by answering the important question:

What is the difference between Customer Service and Customer Experience.

So often, mixed up and misunderstood, we explore the role each aspect plays in your customer journey as well as the bigger goals each of them can achieve within your online business.

As a long-time listener and fan of the Cubicle to CEO podcast, I’m still pinching myself that I got to share the ins and outs of my online scavenger hunt promotion with Ellen Yin and her listeners.

In the episode, we dive deep into the thought processes, results (immediate and long-term) and lessons learned.

Join me behind the scenes of my creative 2023 Black Friday Campaign (or the smarter approach to one!).

I felt fatigued by the same-same approach to not only Black Friday promotions, but online promotions in general. And I wanted to sit out Black Friday to surprise and delight my audience with something truly spectacular.

Something they hadn’t seen done before. Something that would offer a quick win for everyone. Something that didn’t need complex tech tools to pull off.

As I saw everyone else’s promo emails touch down in my inbox, I went back to the drawing board and considered all my options.

…and 5 ways I use personalized video messages to delight my audience

Bonjoro, and more specifically, personalized video messaging.

Integrating Bonjoro into my business processes has not only sent my 1:1 lead conversion rates through the roof, it has also triggered my obsession with overdelivering on what my audience expects.

Whether that’s my course students, collaborators or 1:1 clients.

I even hosted a live webinar for the Bonjoro Community all about increasing your customer survey response rates by tapping into Bonjoro. That was fun!

As a smart marketer, I am always looking for clever ways to automate my business processes and save valuable time along the way. And automating my email marketing via trigger links has become one of my favourite things EVER!

And seriously upgrading my approach to email marketing has opened up so many time-saving and experience-shifting opportunities in my business.