After REAL TALK to help you pinpoint the BEST copy approach for your online business?
The audience-driven copy & customer experience strategist for online business owners like you ready to attract, delight and retain your dream customers.
Super talented Su-Ann Len is the Founder and Creative Director at graphic and web design studio Tiny Crowd. Her zone of genius are e-commerce websites, cutting edge brand identities and email design that wows.
And over the years, she’s worked on high-profile e-commerce brands such as Feather & Noise, Spotlight and Mecca.
Among a full pipeline of work, a website that used to do its job suddenly seemed somewhat antiquated. The copy no longer aligned with her brand values and it was no longer attracting her perfect-fit customers.
It was time for a reset of epic proportions.
What Su-Ann was looking for was conversational copy that sold her point of difference, expertise and attention to detail. She wanted a website that organically attracted her ideal customers and introduced new ways of working with her. All while sending non-ideal clients to the competition.
Su-Ann selected me as the website copywriter to do her creative genius justice.
Our collaboration kicked off with a strategy session where we mapped out everything she needed, and where I got to know her and her brand inside out.
What followed was getting to know her existing customers inside out so I could create copy that is true to her strengths and what her customers have come to love her for. Via customer surveys and interviews we pinpointed her selling proposition, sourced hard-hitting testimonials to use across her new website and turned her clients’ words into messaging that resonates.
back to top
@candocontent
The audience-driven copywriter and customer experience strategist to help you replace dead ends with strategic brand touchpoints and empathy-driven copy to nurture genuine connections.
Over the past 7+ years I've supported hundreds of industry-disrupting online businesses globally via my signature LEAN copy method and the CX strategies to nurture genuine connections, drive sales and celebrate loyalty. Authentically.
I live and work on the breathtaking Darug land of the Darug people. I pay my respects to the Darug Elders, past and present, and the Aboriginal Elders of other communities who may be here today.
Always was, always will be Aboriginal Land.